Please read through the following information carefully. If you have any further questions or queries relating to our methods of delivery then please don’t hesitate to get in touch!
We use Royal Mail and DPD for our deliveries. The choice of courier depends on the size and weight of your parcel. This will be determined by us when your order has been placed.
All bowls and jacks are dispatched with DPD 24 Hour Tracked service.
Small light parcels are generally dispatched with Royal Mail 48 Hour Tracked service.
Heavy/large parcels will be dispatched with DPD 24 Hour Tracked service.
The delivery service timing, for example 24 hour service/48 hour service, is from the time the parcel is dispatched, NOT the time from when your order is place.
Delivery costs vary depending on the weight your order, and the area you would like the parcel delivering to. We try to keep postage prices as low as possible and we subsidise the cost. Delivery starts from £3.99 and is capped at £5.99 per box for MOST English, Welsh and Scottish Lowland addresses.
Prices differ for other areas such as Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles. Delivery times will also vary to these areas.
When you place an order, you enter your postcode to get your delivery quote. The quote is based on your delivery area and the weight of the items you have ordered.
We used tracked delivery services for all our parcels. This gives us the ability to check your parcel and make sure it is safely on its way to you. However the main reason for this is that it gives you information about when to expect your parcel.
When you place your order please let us know your email address and mobile phone number. We can then pass these to the courier so you can then receive all the tracking information. If you do not provide us with this information, we will be limited on the amount of tracking information we can give you.
Royal Mail:– If your parcel is dispatched with Royal Mail and you have given us your email and mobile number, you will receive tracking information via text and email. We will also send you the tracking number by email ourselves, so you can track the parcel on Royal Mails website HERE
DPD:– If your parcel is dispatched with Royal Mail and you have given us your email and mobile number, you will receive tracking information via text and email. We will also send you the tracking number by email ourselves, so you can track the parcel on DPD’s website HERE
DPD also send you options to change the delivery address if you will not be home, or if it is more convenient to have it delivered to your work address etc. If you give DPD new delivery information, this is then your responsibility to make sure you are there to receive the parcel. We accept no responsibility if you miss the parcel or need to change more details.